FAQs • Mathis, TX • CivicEngage

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Who should I contact if I have a concern or a complaint about a city service?: When a citizen has a concern or a complaint, it is best to contact the department director who is responsible for the specific service. To share concerns and complaints directly with the city manager call 361-547-3343 or send an email to the city manager.

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City Manager

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1. How is the city manager appointed and how long does he, or she, serve?: The council shall appoint a city manager who shall be the chief administrative and executive officer of the city. The city manager may be removed at the will and pleasure of the council by a majority vote of the entire membership of the council. The action of the council in removing the city manager shall be final.

2. Who should I contact if I have a concern or a complaint about a city service?: When a citizen has a concern or a complaint, it is best to contact the department director who is responsible for the specific service. To share concerns and complaints directly with the city manager call 361-547-3343 or send an email to the city manager.