EMS Billing Policies & Fees

The EMS Department Medical Intensive Care Ambulances are supplied with state of the art equipment and are essentially an emergency room on wheels. All EMS services are billed directly to the patient. 

There is also a charge whenever EMS personnel are called out to do a medical assessment, even if the patient isn't transported to a facility. 

For Billing Questions

All questions related to billing should be directed to the EMS billing company, Emergicon.
All customer inquiries related to billing can call: 

EMERGICON Reimbursement Services
PO Box 180446  
Dallas, TX 75218 
Phone: (972) 602-2060
Toll free: 1 (877) 602-2060

between the hours of 8:00 AM and 5:00 PM Central Standard Time (CST).

EMERGICON Corporate Office
709 W. Broad Street
Forney, TX 75126

Medical Records Requests

Attorney requests must be submitted through with the EMS service as the Provider.

Non-attorney requests maybe submitted in any of the following ways:

  • Call 972-602-2060 ext. 475
  • Fax the request (secure and direct) to 800-608-9457
  • Email with general information and you will receive a secure email to use for the PHI details
  • Mail the request to PO Box 180446, Dallas, TX  75218.



EMERGICON Website link